What is your shipping policy?
Pepe and Ko offers a flat delivery fee of 20dhs within the United Arab Emirates for standard orders (up to 3 kg). We use courier Fetchr where you can make the cash upon delivery payment taking approximately 2-3 business working days after order request has been made online
We offer free shipping for orders over 300 dhs.
At the moment, we are only delivering to United Arab Emirates however we are working to expand across other gulf countries soon! We currently do not ship internationally.
How does shipping work?
Orders are processed with 24-48 hours of order submission (excluding weekends and public holidays) Once shipped, you will receive an email with your Fetchr tracking number. **Please ensure you have the correct cash amount ready for delivery and will be present at the specified shipping address at the time of delivery.
Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs
Will I receive a tracking number?
Of course! This will be emailed to you after your order has been shipped with date confirmation when you should expect to have the package delivered.
Scheduling your delivery
Once you have placed your order you will receive a confirmation order email and an automated sms from Fetchr notifying you to schedule the time and date for delivery. Be mindful to be available during the scheduled time and date and arrange for payment with Fetchr. Should you cancel twice with Fetchr (or not be available at the time of your scheduled delivery with Fetchr) you will be expected to pay for the additional standard delivery charges of 30dhs to reschedule for another delivery.